Join our dynamic technical team as a Technical Support Engineer, where you’ll play a key role in delivering high-quality technical and commercial support to both internal teams and external customers. From technical guidance and CAD design to on-site support and product development, you’ll help take projects from concept through to production — meeting client requirements on time, within budget, and to the highest standards.
🛠️ Key Responsibilities
- Prepare tooling and product drawings using CAD software and engineering calculations (CNC cutting and press knives).
- Interpret and create technical drawings with precision.
- Provide on-site support to contractors and customers, including site measurements and specification advice.
- Investigate customer complaints, provide technical reports, and agree on corrective actions.
- Support the Technical Supervisor with day-to-day operations and handle technical queries of varying complexity.
- Lead or assist in R&D projects including reverse engineering, product trials, and technical meetings.
- Organise and carry out drop testing and performance evaluations.
- Contribute to the creation of technical documentation, specifications, and installation guides.
- Assist with technical presentations and support at trade exhibitions.
🧾 Essential Skills & Experience
- Proficient in AutoCAD and SolidWorks.
- Degree in Engineering or a related discipline.
- Strong communication skills — written and verbal.
- Customer-focused with a professional, ethical approach.
- Ability to interpret and produce technical drawings accurately.
- Proficient in Microsoft Office and general IT tools.
- Organised, self-motivated, and able to manage priorities effectively.
- Collaborative team player with a proactive mindset.
🌟 Desirable Attributes
- Knowledge of the construction industry, especially industrial roofing and cladding.
- Familiarity with UK Building Regulations and relevant product standards.
- A willingness to learn, grow, and develop new skills.
💼 Why Join Us?
- Work on exciting, diverse engineering projects.
- Be part of an innovative and supportive technical team.
- Contribute to meaningful product development and real-world applications.
- Opportunities for professional growth and skills development.
Ready to make an impact? Apply now and be part of a company where your technical expertise drives real solutions.